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Find answers to common questions about our services
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Call (502) 483-7387For dog bites or aggressive animals posing immediate danger, please call 911
Louisville Animal Control is a private animal control service provider for Louisville Metro and surrounding areas. We are a professional company that provides comprehensive animal management services including domestic animal control and wildlife removal services.
We provide services throughout Louisville Metro and several surrounding communities in Jefferson County including Jeffersontown, Anchorage, Middletown, and Shively. For a detailed breakdown of our service areas and response times, please visit our Service Area page.
We are open 24 hours a day, 7 days a week, including holidays. Our services are available around the clock for both emergency and non-emergency situations, though pricing may vary for after-hours, weekend, and holiday service calls.
You can contact us through multiple channels:
No, we are completely separate organizations with different functions. Louisville Animal Control (us) is a private company that handles animal control and wildlife management services on a fee basis. Harshaw Family Foundation Animal Shelter is the government-operated animal control and shelter facility that handles animal adoption, pet licensing, and enforcement of animal-related laws and ordinances.
For dog bites, aggressive dogs, or situations posing immediate public danger, please call 911 or Harshaw Family Foundation Animal Shelter directly. Our private services are ideal for wildlife conflicts, nuisance animal issues, and non-emergency animal situations.
No, we are completely separate organizations with different functions. Louisville Animal Control (us) is a private company that handles animal control and wildlife management services on a fee basis. Harshaw Family Foundation Animal Shelter is the government-operated animal control and shelter facility that handles animal adoption, pet licensing, and enforcement of animal-related laws and ordinances.
For dog bites, aggressive dogs, or situations posing immediate public danger, please call 911 or Harshaw Family Foundation Animal Shelter directly. Our private services are ideal for wildlife conflicts, nuisance animal issues, and non-emergency animal situations.
If you see a stray animal and would like our assistance, please contact us promptly. Try to note the animal's location, appearance, and behavior. If the animal appears friendly and approachable, and you can safely do so, you might try to check for ID tags. Never approach aggressive or frightened animals. Report the stray by calling our office at (502) 483-7387 or using our online reporting system.
Please note that as a private company, our services to pick up stray animals are fee-based. For free stray animal pickup, contact Harshaw Family Foundation Animal Shelter.
When we pick up domestic animals, we first check for identification (microchips, tags, etc.) to attempt to reunite them with their owners. Animals without identification are transported to the Harshaw Family Foundation Animal Shelter where they are held for the legally required holding period. After this period, animals may become available for adoption. Injured animals are provided with necessary veterinary care.
If your pet has been picked up and taken to the Harshaw Family Foundation Animal Shelter, you will need to contact them directly to arrange reclaiming your pet. You will need to provide proof of ownership (photos, vet records, etc.) and pay any applicable fees.
For barking dog complaints, we recommend first trying to speak with your neighbor directly about the issue. If that doesn't resolve the problem, you can file a noise complaint with Harshaw Family Foundation Animal Shelter as they have enforcement authority for animal-related ordinances. As a private company, we do not have authority to enforce noise ordinances, but we can provide consultation on deterrents and solutions for a fee.
Yes, assisting with trapped or injured domestic animals is a service we provide. If you discover an injured domestic animal or one that is trapped or in distress on your property, please call our line at (502) 483-7387. We will dispatch a specialist to safely retrieve the animal and arrange for appropriate veterinary care if needed. As a private service, fees will apply based on the specific situation.
We handle a wide range of wildlife species including but not limited to:
Our specialists are trained in the proper handling and removal techniques for each species, ensuring both human safety and animal welfare.
While homeowners can legally address certain nuisance wildlife situations on their own property in Kentucky, many species are protected by state or federal laws that restrict handling, trapping, and relocation. Additionally, improper removal often leads to orphaned young, property damage, or animal welfare concerns. Professional removal ensures legal compliance, proper techniques, and humane treatment.
Our approach to wildlife removal prioritizes humane handling and minimizing stress to the animals. Depending on the species, local regulations, and the animal's condition, we may:
Our procedures comply with all state and federal wildlife regulations and focus on long-term, humane solutions.
Preventing wildlife entry involves several important steps:
Our wildlife specialists can provide a customized prevention plan during a property assessment (service fees apply).
Yes, Louisville Animal Control emphasizes humane wildlife management in all our operations. We avoid poisons, which can cause suffering and secondary poisoning of non-target animals. Our preferred methods include exclusion techniques, one-way doors, and live trapping when necessary. All our procedures comply with guidelines from wildlife management authorities and the American Veterinary Medical Association.
You can report animal problems through several channels:
Please provide as much detail as possible about the animal and the situation to help us respond appropriately. After your report is reviewed, we'll provide service options and pricing information.
IMPORTANT: For dog bites or aggressive animals posing immediate danger, please call 911.
Response times vary based on several factors:
These times may be affected by weather conditions, call volume, and your location. Emergency situations receive priority response. Expedited service may incur additional fees.
When reporting an animal issue, please provide:
Photos or videos of the animal can be extremely helpful if you can safely obtain them.
Since we are a private, fee-based service, we require contact information from customers in order to provide service quotes and schedule appointments. Anonymous reports cannot be processed as we need to discuss service options and pricing with you before dispatching a technician.
While waiting for our team to arrive:
Your safety is the priority, so never put yourself at risk while waiting for our team.
Yes, as a private company, all our services are fee-based. We provide detailed quotes before performing any service, so you'll know the exact cost upfront. Our pricing varies depending on:
We never charge without discussing costs with you first and getting your approval.
Wildlife removal costs vary depending on several factors:
After an initial inspection, we provide a detailed written estimate for your specific situation. Basic wildlife assessments typically start at $197, with full removal services ranging from $497-$797+ depending on complexity.
Yes, for larger wildlife removal or exclusion projects, we offer flexible payment plans to help make these necessary services more affordable. Typically, we require a portion of the fee upfront with the balance payable upon completion or in installments for extensive projects. Please discuss payment options with your service coordinator during the estimation process.
We accept multiple payment methods for your convenience:
Basic phone consultations are always free. For in-person property inspections and assessments, we charge a nominal fee of $197, which is credited toward the cost of any services you choose to proceed with. Emergency assessments do not incur an inspection fee if service is performed.
As a private company, our animal control specialists do not have legal enforcement authority. Our services are limited to:
For legal enforcement of animal control ordinances, please contact Harshaw Family Foundation Animal Shelter or call 911 for urgent public safety situations.
As a private company, we do not have enforcement authority for animal-related laws or ordinances. We cannot issue citations or legally impound animals. Our role is to provide professional animal control services on a fee basis to customers who hire us. For enforcement of animal-related laws, please contact Harshaw Family Foundation Animal Shelter or local law enforcement.
We can only perform animal removal on private property with the property owner's permission. If you're experiencing problems with animals on a neighbor's property, we recommend:
We can provide advice on deterrents that you can use on your own property to discourage animals from neighboring properties.
For issues with a neighbor's pets:
As a private company, we do not have authority to intervene in neighbor disputes involving pets. These issues fall under the jurisdiction of the Harshaw Family Foundation Animal Shelter or local law enforcement.
If you haven't found the information you're looking for, please contact us directly. Our team is ready to assist with your specific questions and provide service quotes.
All services are fee-based - Available 24/7