Frequently Asked Questions

What is Louisville Animal Control?

Louisville Animal Control is a professional animal management service provider serving Louisville Metro and surrounding communities. We provide comprehensive animal control and wildlife management services on a 24/7 basis.

Important: We are not affiliated with Louisville Metro Animal Services (the government animal shelter). For shelter services, pet adoption, or lost pet recovery, please contact Louisville Metro Animal Services at (502) 473-PETS (7387).

What areas do you serve?

We provide services throughout Louisville Metro and surrounding communities in Jefferson County, including all major neighborhoods and suburban areas. Contact us at (502) 483-7387 to confirm service availability for your specific location.

Are you available 24/7?

Yes, our services are available 24 hours a day, 7 days a week, including nights, weekends, and holidays. We understand that animal situations can occur at any time and strive to provide prompt assistance when you need it.

How quickly can you respond?

Response times vary based on the urgency of the situation, current call volume, and your location. Emergency situations receive priority response. When you call, we'll provide an estimated response time based on your specific circumstances.

How much do your services cost?

Service costs vary depending on the type of animal, the complexity of the situation, and the services required. We provide quotes before service delivery so you know what to expect. Call us at (502) 483-7387 to discuss your specific situation and receive pricing information.

Do you pick up stray dogs?

Yes, we provide stray dog capture and transport services throughout our service area. When you call, please provide as much detail as possible about the dog's location, appearance, and behavior to help us respond appropriately.

What should I do if I find a stray animal?

If you encounter a stray animal:

• Do not approach or attempt to capture the animal yourself
• Keep a safe distance and monitor the animal's location if possible
• Call us at (502) 483-7387 with details about the animal and its location
• If the animal appears aggressive or poses an immediate danger, call 911

Do you handle aggressive dogs?

For dog bites or aggressive animals posing immediate danger, always call 911 first.

Our trained professionals can assist with aggressive animal situations, but public safety is the top priority. Law enforcement should be contacted first for any situation involving an immediate threat to human safety.

Can you help me find my lost pet?

While we don't provide lost pet search services, we can assist if your lost pet is reported as a stray in our service area. We recommend:

• Contacting Louisville Metro Animal Services at (502) 473-PETS (7387)
• Checking with local veterinary clinics and shelters
• Posting on social media and neighborhood groups
• Walking your neighborhood and talking to neighbors

What types of wildlife do you handle?

We provide management services for all common wildlife species in the Louisville area, including:

• Raccoons, opossums, and skunks
• Squirrels and bats
• Snakes (venomous and non-venomous)
• Birds (pigeons, starlings, woodpeckers, etc.)
• Groundhogs, moles, and voles
• Deer, coyotes, and foxes
• And many other species

Do you use humane methods?

Yes, we prioritize humane wildlife management techniques that protect both animals and property. Our methods focus on exclusion, habitat modification, and safe removal rather than lethal control whenever possible. All our practices comply with federal, state, and local regulations protecting wildlife.

Can you remove animals from my attic?

Yes, attic wildlife removal is one of our most common services. We safely remove animals, identify and seal entry points, and can provide recommendations for any necessary repairs or cleanup. Common attic invaders include raccoons, squirrels, bats, and opossums.

What should I do if I see a snake?

If you encounter a snake:

• Keep a safe distance and do not attempt to handle or kill it
• Keep pets and children away from the area
• Call us at (502) 483-7387 for professional identification and removal
• If someone is bitten, call 911 immediately

Most snakes in Louisville are non-venomous, but professional identification is important for safety.

How can I prevent wildlife from entering my home?

Prevention strategies include:

• Sealing all potential entry points larger than 1/4 inch
• Installing chimney caps and vent covers
• Trimming tree branches away from your roof
• Securing garbage and removing outdoor food sources
• Maintaining your property to eliminate hiding places

We offer property inspection services to identify vulnerabilities and recommend prevention measures.

Do you handle bat removal?

Yes, we provide professional bat removal and exclusion services that comply with federal regulations protecting bats. Bat removal must be timed appropriately to avoid separating mothers from flightless young. We use one-way exclusion devices that allow bats to exit but prevent re-entry.

When should I call 911 instead of animal control?

Always call 911 first for:

• Dog bites or animal attacks on humans
• Aggressive animals posing immediate danger to people
• Any situation requiring immediate law enforcement or medical response

After ensuring immediate safety through 911, you can contact us for follow-up animal management services.

What constitutes an animal emergency?

Animal emergencies include situations where:

• An animal poses an immediate threat to human safety
• An animal is trapped in a dangerous location
• Wildlife has entered a living space (not just the attic)
• An injured animal requires immediate attention

When in doubt, call us at (502) 483-7387 to discuss your situation and determine the appropriate response.

How do I request service?

You can request service by:

• Calling us at (502) 483-7387 (available 24/7)
• Using our online report form
• Contacting us through our contact page

For urgent situations, calling is the fastest way to reach us.

What information should I provide when I call?

To help us respond effectively, please provide:

• Your location and contact information
• Type of animal (if known)
• Description of the situation
• Any safety concerns
• How long the situation has been occurring

Do I need to be present during service?

For most services, yes, someone should be present to provide access to the property and discuss the situation. However, we can sometimes work with property managers or make alternative arrangements. Discuss your specific circumstances with us when you call.