Privacy Policy

Introduction

This Privacy Policy describes how Louisville Animal Control ("we," "us," or "our") collects, uses, and shares information about you when you use our website, services, or interact with us. We respect your privacy and are committed to protecting your personal information.

Last Updated: 10/7/2025

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, address, phone number, email)
• Service request details and descriptions
• Payment information for services rendered
• Communications with our team
• Feedback and testimonials

Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our site
• Referral sources

How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process your service requests
• Communicate with you about services
• Send important notices and updates
• Process payments
• Analyze and improve our website
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service providers who assist in our operations
• Law enforcement when required by law
• Animal welfare organizations when necessary for animal care
• Professional advisers (legal, accounting)

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with supervisory authorities

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us: