Introduction
These Terms of Service ("Terms") govern your use of services provided by Louisville Animal Control ("we," "us," or "our"). By using our services, you agree to these Terms. Please read them carefully.
Last Updated: 10/7/2025
Service Overview
Louisville Animal Control is a private company providing fee-based animal control services. We are NOT affiliated with the Harshaw Family Foundation Animal Shelter or any government agency. Our services include:
- Domestic animal control and removal
- Wildlife removal and exclusion
- Emergency animal response
- Animal transport services
IMPORTANT: For dog bites or aggressive animals posing immediate danger, please call 911.
Service Agreement
Service Requests
- All services must be scheduled through our office
- Service quotes are provided before work begins
- Emergency response may incur additional fees
- Response times vary based on service type and availability
Fees and Payment
- All services are provided on a fee basis
- Payment is required at time of service
- We accept major credit cards, checks, and electronic payments
- Additional fees may apply for after-hours service
Service Area
- Services available throughout Louisville Metro
- Select surrounding communities covered
- Travel fees may apply outside primary service area
Customer Responsibilities
- Provide accurate information when reporting issues
- Grant necessary access to property for service
- Secure pets during service visits
- Pay for services as agreed
- Follow safety instructions from our team
Service Limitations
We cannot provide service in cases involving:
- Dog bites or aggressive animals (call 911)
- Law enforcement matters
- Protected species without proper permits
- Locations outside our service area
Liability and Insurance
- We maintain comprehensive business insurance
- Property damage coverage for service-related incidents
- Customer responsible for pre-existing conditions
- Force majeure events excluded from liability
Service Warranty
We stand behind our work and provide warranties for:
- Wildlife exclusion work (1 year)
- Repair materials and workmanship
- Humane handling practices
Warranty excludes:
- New animal entries in non-treated areas
- Customer-caused damages
- Acts of nature
Cancellation Policy
- 24-hour notice required for cancellation
- Late cancellations may incur fees
- Emergency services non-cancellable once en route
Dispute Resolution
Any disputes shall be resolved through:
- Direct communication with our office
- Written formal complaint
- Third-party mediation if necessary
- Binding arbitration as last resort
Contact Information
For questions about these Terms, please contact:
